Seller / Vendor Policy

Seller / Vendor Policy

Last Updated: 17 September 2026

Welcome to BuyForKart Seller / Vendor Marketplace.

BuyForKart provides an online marketplace through which approved sellers and vendors may offer products to customers.

This Seller / Vendor Policy establishes the basic rules, responsibilities and standards applicable to sellers/vendors using the BuyForKart platform.

1. Purpose

This policy is designed to maintain a reliable, transparent and customer-friendly marketplace.

It covers matters including:

  • Seller registration
  • Seller verification
  • Product listings
  • Pricing
  • Inventory
  • Orders
  • Shipping
  • Returns and refunds
  • Customer service
  • Seller payouts
  • Prohibited activities
  • Seller account management

2. Becoming a Seller

A person or business wishing to sell products through BuyForKart must complete the applicable seller/vendor registration process.

BuyForKart may request information such as:

  • Seller name
  • Business name, where applicable
  • Mobile number
  • Email address
  • Address
  • PAN, where applicable
  • GST details, where applicable
  • Bank/payment details
  • Product/category information
  • Other verification information reasonably required

Providing inaccurate, incomplete or misleading information may result in rejection or suspension of the seller application.

3. Seller Verification

BuyForKart may verify seller information before or after approval.

Verification may include:

  • Identity information
  • Business information
  • Contact information
  • Tax information
  • Bank information
  • Product information
  • Other information necessary for marketplace operations

Approval as a seller does not guarantee permanent access to the platform.

4. Seller Account

Each seller is responsible for maintaining the security of their seller account.

Sellers should:

  • Keep login credentials confidential
  • Provide accurate account information
  • Update information when it changes
  • Prevent unauthorized account access
  • Notify BuyForKart of suspected unauthorized access

A seller must not knowingly allow another unauthorized person or business to use the seller account.

5. Product Listing Requirements

Sellers must provide accurate and complete product information.

Product listings should, where applicable, include:

  • Product name
  • Description
  • Images
  • Price
  • Applicable taxes
  • Brand information
  • Size/weight
  • Variant information
  • Available quantity
  • Warranty information
  • Return information
  • Other material product details

Product information must not be misleading.

6. Product Images

Sellers must use images that accurately represent the products being offered.

Sellers must have the necessary rights or authorization to use images, logos, trademarks and other content uploaded to BuyForKart.

7. Product Authenticity

Sellers must offer genuine and legally saleable products.

Sellers must not knowingly list:

  • Counterfeit products
  • Fake branded products
  • Unauthorized copies
  • Stolen goods
  • Misrepresented products

BuyForKart may request invoices, authorization documents or other evidence of product authenticity where appropriate.

8. Pricing

Sellers are responsible for maintaining accurate product prices.

Prices should comply with applicable laws and BuyForKart marketplace requirements.

Sellers should promptly correct accidental or outdated pricing information.

9. Inventory Management

Sellers are responsible for keeping inventory information accurate.

Sellers should:

  • Maintain adequate stock
  • Update unavailable products
  • Avoid accepting orders for unavailable products
  • Remove discontinued products
  • Maintain accurate product variants

Repeated stock-related cancellations may affect seller performance.

10. Order Acceptance

Sellers are expected to process eligible orders promptly.

After receiving an order, sellers should:

  • Confirm the order where required
  • Prepare the correct product
  • Package it appropriately
  • Dispatch within the applicable timeframe
  • Provide accurate shipment information

11. Product Packaging

Products should be securely and appropriately packaged for transportation.

Packaging should help protect products from:

  • Damage
  • Moisture
  • Contamination
  • Leakage
  • Breakage

Sellers are responsible for following applicable packaging requirements for their products.

12. Shipping and Dispatch

Sellers must dispatch products within the applicable processing period.

Depending on BuyForKart’s logistics arrangement, sellers may:

  • Use BuyForKart-arranged logistics
  • Use an approved logistics provider
  • Follow seller-fulfilled shipping procedures

Sellers must provide accurate shipment information where required.

13. Wrong, Damaged or Missing Products

If a customer receives:

  • Wrong product
  • Damaged product
  • Defective product
  • Missing component
  • Incomplete order

the seller may be required to cooperate with BuyForKart’s investigation and resolution process.

14. Returns and Refunds

Sellers must comply with the applicable BuyForKart Return & Refund Policy.

Where a return or refund is approved, the seller may be required to:

  • Accept the returned product
  • Provide replacement
  • Approve or facilitate refund
  • Provide relevant information
  • Cooperate with logistics arrangements

Seller obligations may vary depending on product type and applicable law.

15. Seller Responsibility for Product Quality

Sellers are responsible for ensuring that products they list are:

  • As described
  • Fit for their intended purpose where applicable
  • Properly packaged
  • Legally saleable
  • Supported by accurate information

Sellers must comply with applicable product-specific laws and regulations.

16. Customer Communication

Sellers must communicate with customers professionally.

Sellers must not:

  • Threaten customers
  • Harass customers
  • Request unnecessary sensitive information
  • Mislead customers
  • Ask customers to bypass BuyForKart processes
  • Direct customers to unauthorized payment methods

17. Off-Platform Transactions

Sellers must not intentionally divert BuyForKart customers to unauthorized off-platform transactions for the purpose of avoiding BuyForKart marketplace processes or applicable charges.

Examples may include:

  • Asking customers to pay directly into a personal account
  • Sharing unauthorized payment links
  • Asking customers to cancel a BuyForKart order and purchase directly
  • Circumventing marketplace settlement processes

18. Seller Payouts

Eligible seller payouts may be processed according to BuyForKart’s seller settlement process.

Payout timing may be affected by:

  • Order completion
  • Returns
  • Refunds
  • Cancellations
  • Payment settlement
  • Seller verification
  • Platform adjustments
  • Applicable taxes
  • Other applicable deductions

Exact commission and settlement terms may be communicated separately during seller onboarding or through the seller dashboard.

19. Marketplace Commission

BuyForKart may charge sellers a commission or other applicable marketplace fees.

The applicable rate may vary based on:

  • Product category
  • Seller arrangement
  • Promotional program
  • Service used
  • Commercial agreement

Applicable charges should be disclosed to the seller through the relevant seller terms or dashboard.

20. Taxes and Legal Compliance

Sellers are responsible for complying with tax, invoicing, licensing, product safety and other legal requirements applicable to their business and products.

Where applicable, sellers may be required to provide:

  • GST information
  • Tax invoices
  • Business details
  • Product certifications
  • Licenses
  • Other regulatory documentation

21. Prohibited Products

Sellers must not list products prohibited by:

  • Indian law
  • Applicable regulations
  • BuyForKart marketplace rules
  • Product-specific restrictions
  • Payment or logistics restrictions

Sellers should review the separate Prohibited Products Policy.

22. Intellectual Property

Sellers must respect intellectual property rights.

Sellers must not upload or sell content/products that infringe:

  • Copyright
  • Trademark
  • Patent
  • Design rights
  • Brand rights
  • Other intellectual property rights

BuyForKart may remove listings where an infringement concern is identified.

23. Seller Reviews and Ratings

Customers may provide ratings and reviews based on their shopping experience.

Sellers must not:

  • Manipulate ratings
  • Create fake reviews
  • Offer improper incentives for positive reviews
  • Threaten customers for negative reviews
  • Submit misleading review content

24. Seller Performance

BuyForKart may monitor seller performance using relevant marketplace indicators such as:

  • Order fulfilment
  • Cancellation rate
  • Return rate
  • Customer complaints
  • Dispatch performance
  • Product quality
  • Policy compliance

Seller performance may be considered when managing marketplace access.

25. Fraud and Abuse

Sellers must not engage in fraudulent or abusive activities.

Examples include:

  • Fake orders
  • Fake reviews
  • Price manipulation
  • Product substitution
  • False product information
  • Payment fraud
  • Identity fraud
  • Misuse of customer information
  • Circumventing platform controls

26. Customer Data

Sellers may receive customer information only to the extent necessary for fulfilling legitimate BuyForKart orders and providing applicable customer service.

Sellers must:

  • Use customer information only for authorized purposes
  • Keep customer information secure
  • Not sell customer information
  • Not use customer information for unauthorized marketing
  • Not share customer information improperly

27. Seller Account Suspension

BuyForKart may temporarily suspend a seller account where there are concerns regarding:

  • Policy violations
  • Fraud
  • Customer safety
  • Product authenticity
  • Repeated poor fulfilment
  • Unresolved complaints
  • Inaccurate seller information
  • Regulatory concerns

Where appropriate, the seller may be given an opportunity to provide clarification.

28. Seller Account Termination

BuyForKart may terminate a seller’s marketplace access where permitted under applicable terms and law.

Possible reasons may include:

  • Serious policy violation
  • Fraudulent activity
  • Sale of prohibited products
  • Repeated customer complaints
  • Counterfeit products
  • Misuse of customer data
  • Circumvention of marketplace systems
  • Regulatory or legal concerns

29. Seller Appeals

A seller whose account or listing has been restricted may contact BuyForKart to request a review where an appeal process is available.

The seller should provide:

  • Seller account details
  • Relevant listing/order information
  • Explanation
  • Supporting documents

BuyForKart may review the information and communicate the outcome.

30. Seller Responsibility for Legal Claims

Sellers are responsible for products and information they provide through the marketplace.

Where a complaint, claim or regulatory inquiry relates specifically to a seller’s product or conduct, BuyForKart may request the seller’s cooperation and documentation.

31. Seller Support

For seller-related assistance:

BuyForKart

Email: support@buyforkart.com
Customer Care: 7870964028

Additional seller support channels may be provided as the marketplace develops.

32. Changes to Seller Policy

BuyForKart may update this Seller / Vendor Policy from time to time.

Changes may be required because of:

  • Marketplace improvements
  • New seller services
  • Logistics changes
  • Payment changes
  • Legal or regulatory requirements
  • Customer protection requirements

The latest version published on BuyForKart will apply subject to applicable law and any separate seller agreement.

33. Acceptance

By registering as a seller/vendor and using BuyForKart’s marketplace services, the seller agrees to comply with this policy and other applicable BuyForKart terms.

34. Grievance Contact

For unresolved seller-related complaints:

Grievance Officer

Name: [TO BE FILLED]
Designation: [TO BE FILLED]
Email: [TO BE FILLED]
Phone: [TO BE FILLED]
Address: [TO BE FILLED]
Working Hours: [TO BE FILLED]

35. Applicable Law

This Seller / Vendor Policy is subject to applicable laws and regulations in India.

Nothing in this policy is intended to restrict any legal or consumer right that cannot lawfully be excluded or limited.

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