Grievance Redressal Policy

Last Updated: 17 September 2026

BuyForKart is committed to providing customers, sellers and other users with a reliable and transparent online marketplace experience.

If you have a complaint, concern or unresolved issue relating to BuyForKart, an order, product, seller/vendor, payment, delivery, return, refund or any other marketplace service, you may contact us through the grievance mechanism described below.

1. Purpose of This Policy

This Grievance Redressal Policy explains how customers and other users can:

• Submit a complaint
• Provide supporting information
• Track or follow up on a complaint
• Receive an appropriate response
• Escalate an unresolved matter where applicable

2. Issues Covered

Customers may contact BuyForKart regarding matters including:

• Product-related complaints
• Wrong product received
• Damaged or defective product
• Missing items
• Delivery problems
• Delayed delivery
• Return requests
• Refund issues
• Cancellation issues
• Payment problems
• Seller/vendor-related complaints
• Product description concerns
• Pricing or billing concerns
• Warranty-related concerns
• Privacy-related concerns
• Suspected counterfeit or prohibited products
• Misuse of the BuyForKart platform
• Other marketplace-related concerns

3. How to Submit a Complaint

Customers may submit a complaint through the available customer-support channels.

BuyForKart Customer Support

Email: support@buyforkart.com
Customer Care: 7870964028

Where an online complaint or support form is available, customers may also use that facility.

4. Information to Include

To help us investigate a complaint efficiently, customers should provide relevant information such as:

• Full name
• Registered email address
• Registered mobile number
• Order number, where applicable
• Product name
• Seller/vendor name, where applicable
• Transaction/reference number, where applicable
• Description of the complaint
• Photographs or videos, where relevant
• Copies of relevant documents
• Previous support reference number, if available

Customers should not send unnecessary sensitive information.

5. Complaint Acknowledgement

BuyForKart may acknowledge receipt of a complaint through email, phone, website notification or another appropriate communication method.

A complaint reference or ticket number may be provided where the support system allows.

Customers should retain the reference number for future communication.

6. Complaint Review

After receiving a complaint, BuyForKart may review the available information and, where necessary, coordinate with:

• Seller/vendor
• Delivery or logistics partner
• Payment service provider
• Manufacturer or brand
• Authorized service provider
• Other relevant service provider

The information required to investigate a complaint may vary depending on its nature.

7. Seller/Vendor Complaints

Where a complaint relates to an independent seller/vendor, BuyForKart may communicate with the concerned seller to obtain information and facilitate an appropriate resolution.

Seller-related matters may include:

• Product quality
• Product description
• Order fulfilment
• Seller communication
• Return or refund matters
• Warranty information
• Other seller-related concerns

BuyForKart may take action under its applicable seller/vendor terms where a seller is found to have violated platform requirements.

8. Product Complaints

For product-related complaints, customers may be asked to provide photographs, videos, serial numbers, invoices or other information needed to investigate the issue.

Depending on the circumstances, the available resolution may include:

• Return
• Replacement
• Refund
• Warranty assistance
• Seller assistance
• Manufacturer assistance
• Other appropriate resolution

The applicable product and policy terms will be considered.

9. Payment Complaints

For payment-related complaints, customers should provide the relevant transaction/reference information.

BuyForKart may coordinate with the applicable payment gateway, bank or payment service provider where necessary.

Customers should never share:

• OTP
• UPI PIN
• ATM PIN
• Card PIN
• CVV
• Internet banking password

with customer support, sellers or any other person.

10. Delivery Complaints

For delivery-related complaints, customers should provide the order number and relevant shipment information.

BuyForKart may investigate the matter with the seller and/or logistics provider.

Delivery complaints may include:

• Order marked delivered but not received
• Damaged package
• Wrong product delivered
• Missing product
• Delayed shipment
• Delivery to an incorrect location
• Other delivery issues

11. Return and Refund Complaints

If a customer has a concern about a return or refund, the customer should first check the applicable BuyForKart Return & Refund Policy.

If the issue remains unresolved, the customer may contact customer support with the relevant order and return information.

12. Cancellation Complaints

For cancellation-related complaints, customers should provide:

• Order number
• Cancellation request details
• Date of cancellation request
• Current order status
• Payment information where relevant

BuyForKart will review the cancellation status and applicable policy.

13. Warranty Complaints

Warranty-related complaints may involve the seller, manufacturer or authorized service centre.

BuyForKart may facilitate the support process where applicable.

Customers should retain their invoice and warranty documentation.

14. Privacy and Data Complaints

Customers who have concerns about the collection, use or handling of their personal information may contact:

Email: support@buyforkart.com

The complaint may be reviewed in accordance with the BuyForKart Privacy Policy and applicable data-protection requirements.

15. Prohibited or Suspicious Products

Customers can report products that they believe may be:

• Prohibited
• Unsafe
• Counterfeit
• Fraudulent
• Misleadingly described
• Unlawfully listed

Reports should include the product name, product page information and supporting evidence where available.

BuyForKart may investigate and take appropriate action under its platform policies and applicable law.

16. Escalation

If a customer is not satisfied with the response provided by customer support, the matter may be escalated through the BuyForKart grievance mechanism.

Customers should mention the previous support/ticket reference number when escalating a complaint.

17. Grievance Officer

BuyForKart will maintain the applicable grievance contact details on this page.

Grievance Officer

Name: [TO BE FILLED]
Designation: [TO BE FILLED]
Email: [TO BE FILLED]
Phone: [TO BE FILLED]
Address: [TO BE FILLED]
Working Hours: [TO BE FILLED]

These details should be updated whenever the designated grievance contact changes.

18. Response and Resolution

BuyForKart will make reasonable efforts to review and respond to complaints within the applicable time requirements.

The time required to resolve a complaint may depend on:

• Nature of the complaint
• Information provided
• Seller response
• Logistics investigation
• Payment-provider investigation
• Manufacturer/service-centre response
• Complexity of the issue
• Other circumstances outside BuyForKart’s direct control

An acknowledgement or response does not necessarily mean that the customer’s requested remedy has been approved.

19. Supporting Documents

Customers may be requested to provide supporting documents or information.

Documents should be genuine and relevant to the complaint.

Submitting false or misleading information may affect the complaint review.

20. Customer Responsibilities

Customers are expected to:

• Provide accurate information
• Provide a valid contact number/email
• Explain the issue clearly
• Submit genuine supporting documents
• Cooperate with reasonable verification
• Avoid