Cancellation Policy
Last Updated: 17 September 2026
Welcome to BuyForKart.
BuyForKart allows customers to request cancellation of eligible orders, subject to the status of the order, product type, seller terms and applicable law.
This Cancellation Policy explains when and how an order may be cancelled.
1. Customer Cancellation
A customer may request cancellation of an order through the available order/account interface or by contacting BuyForKart support.
Cancellation is generally easier before the order has been processed or dispatched.
Once an order has been dispatched, cancellation may not always be possible.
2. Before Order Processing
If a cancellation request is received before the seller or BuyForKart has started processing the order, the order may generally be cancelled, subject to applicable conditions.
If payment has already been made, an eligible refund will be processed according to the applicable refund process.
3. After Order Processing
Once an order has entered processing, cancellation may be restricted.
Depending on the order status, the customer may instead need to:
- Refuse delivery where appropriate; or
- Receive the product and raise an eligible return request.
Customers should not deliberately damage or misuse a product in order to obtain a refund.
4. After Dispatch
After an order has been dispatched, cancellation may not be available.
Where cancellation is unavailable, customers may use the applicable return process after delivery if the product is eligible for return.
Please refer to the BuyForKart Return & Refund Policy for applicable return conditions.
5. Delivered Orders
Once an order has been delivered, it cannot normally be treated as a simple cancellation request.
If the product is eligible for return, replacement or refund, the customer should raise a request under the applicable Return & Refund Policy.
6. Cash on Delivery Orders
For COD orders, customers may request cancellation before dispatch where cancellation is available.
If a COD order has already been dispatched, cancellation may not be possible through the normal cancellation process.
Repeated refusal of COD deliveries without a valid reason may be reviewed by BuyForKart in accordance with applicable terms.
7. Prepaid Orders
For prepaid orders, an eligible refund may be initiated when the cancellation is successfully processed.
The refund method and processing time may depend on:
- Original payment method
- Payment service provider
- Bank
- Order status
- Seller
- Applicable refund process
8. Cancellation by BuyForKart or Seller
BuyForKart or the concerned seller may cancel an order in circumstances such as:
- Product unavailable
- Inventory error
- Pricing or listing error
- Seller unable to fulfil the order
- Delivery unavailable to the provided location
- Payment failure or authorization issue
- Suspected fraudulent activity
- Customer information cannot be verified where necessary
- Product withdrawn from sale
- Legal or regulatory restriction
- Operational or technical reasons
- Other circumstances permitted under applicable law
Where an eligible prepaid order is cancelled by BuyForKart or the seller, the applicable refund will be processed according to the payment/refund process.
9. Pricing or Listing Errors
BuyForKart and its sellers make reasonable efforts to maintain accurate product information and pricing.
If a significant technical or listing error results in an incorrect price or product information, the order may be reviewed and, where appropriate, cancelled subject to applicable law.
Customers will not be charged for a cancelled order that has not been successfully processed for payment.
If payment has already been received for an order that is subsequently cancelled, the applicable amount will be handled according to the refund process.
10. Cancellation of Part of an Order
Where an order contains multiple products, customers may be able to cancel individual products before fulfilment, depending on the order system and product status.
If partial cancellation is not technically available, customers may need to contact support.
11. Cancellation and Shipping Charges
If an order is successfully cancelled before dispatch, applicable shipping charges that have not been incurred may generally not be charged.
Treatment of any already-incurred shipping or service charges will depend on the circumstances of the order, seller terms and applicable law.
12. Refund After Cancellation
For eligible prepaid cancellations, BuyForKart may initiate the refund after cancellation is successfully confirmed.
The actual time for the amount to appear in the customer’s account may depend on:
- Payment gateway
- Bank
- Card issuer
- UPI provider
- Other financial institution
BuyForKart cannot control processing times imposed by external financial institutions.
13. COD Refunds
If a COD order requires a refund, BuyForKart may request appropriate bank account or other payment information from the customer.
Customers are responsible for providing correct refund details.
14. Cancellation Request Through Customer Support
If an online cancellation option is unavailable, customers may contact:
Email: support@buyforkart.com
Customer Care: 7870964028
Customers should provide:
- Order number
- Registered mobile number or email
- Product name
- Reason for cancellation
BuyForKart will check the current order status and communicate the available options.
15. Cancellation Is Not Guaranteed
Submitting a cancellation request does not automatically mean that an order has been cancelled.
Cancellation is effective only when the cancellation is successfully confirmed by BuyForKart or the applicable order system.
Customers should check the order status after submitting a cancellation request.
16. Seller-Fulfilled Orders
For products fulfilled directly by independent sellers/vendors, cancellation may be subject to the seller’s fulfilment status and applicable marketplace terms.
BuyForKart may facilitate the cancellation process where applicable.
17. Promotional Orders and Coupons
If an order is cancelled, promotional benefits, coupons, discounts or offers may be affected according to the applicable offer terms.
A coupon or promotional benefit may not necessarily be reinstated after cancellation.
18. Fraudulent or Abusive Cancellation Activity
BuyForKart may investigate repeated or unusual cancellation activity.
Where permitted by law, appropriate action may be taken against misuse of the platform, including repeated fraudulent orders, payment abuse or other prohibited activity.
19. Consumer Rights
Nothing in this Cancellation Policy is intended to remove or restrict any consumer right or remedy that cannot lawfully be excluded or limited.
Customers retain rights available to them under applicable Indian laws.
20. Policy Changes
BuyForKart may update this Cancellation Policy from time to time because of:
- Changes in marketplace operations
- Seller requirements
- Payment processes
- Logistics arrangements
- Legal or regulatory requirements
- Improvements to customer service
The latest version published on the website will apply to future transactions, subject to applicable law.
21. Grievance Contact
If a customer has a complaint regarding cancellation or refund processing, the customer may contact BuyForKart.
Grievance Officer
Name: [TO BE FILLED]
Designation: [TO BE FILLED]
Email: [TO BE FILLED]
Phone: [TO BE FILLED]
Address: [TO BE FILLED]
Working Hours: [TO BE FILLED]
22. Customer Support
For cancellation-related assistance:
BuyForKart
Email: support@buyforkart.com
Customer Care: 7870964028
Please keep your order number ready when contacting support.
23. Applicable Law
This Cancellation Policy is subject to applicable laws and regulations in India.
Nothing in this policy is intended to limit a customer’s rights under applicable consumer protection or other laws.