Return & Refund Policy

Last Updated: 17 September 2026

Welcome to BuyForKart.

BuyForKart is an online marketplace where customers may purchase products from BuyForKart and/or independent sellers and vendors listed on the platform.

We want every customer to have a safe and satisfactory shopping experience. This Return & Refund Policy explains when a product may be returned, replaced, or refunded and how customers can raise a request.

1. General Return Policy

Return, replacement and refund eligibility may vary depending on:

• Product category
• Seller/vendor
• Product condition
• Reason for return
• Return period displayed on the product page or order details
• Manufacturer or brand warranty
• Applicable law

The return or replacement period specifically displayed on the product page/order details will apply to that particular product, subject to applicable law.

Customers should check the product page and order details before placing an order.

2. Products That May Be Eligible for Return or Replacement

Depending on the product and seller policy, a customer may be able to request a return or replacement in situations such as:

• Product received is damaged
• Product received is defective or does not function as described
• Wrong product received
• Different size, colour, model or variant received where return/replacement is applicable
• Product is incomplete or has missing essential parts
• Product materially differs from its description
• Product received is substantially different from what was ordered
• Other eligible reasons displayed during the return request process

3. Damaged Product

If a product arrives damaged, customers should report the issue as soon as reasonably possible after delivery.

Where appropriate, BuyForKart or the concerned seller may request:

• Photographs of the package
• Photographs of the product
• Unboxing video or other supporting evidence
• Order details
• Description of the damage

Providing clear evidence can help us investigate and resolve the issue more efficiently.

4. Wrong Product

If you receive a product different from the product ordered, please contact BuyForKart as soon as possible.

After verification, the available resolution may include:

• Replacement
• Return and refund
• Another appropriate resolution

The final resolution may depend on product availability, seller policy and the circumstances of the order.

5. Defective or Non-Working Product

If a product is defective or does not work as described, customers should raise a return/replacement request within the applicable period.

For products covered by a manufacturer’s warranty, the customer may also be required to use the manufacturer’s authorised warranty service, depending on the product and warranty terms.

6. Return Conditions

For an eligible return, the product should generally be:

• In acceptable condition
• Returned with original accessories where applicable
• Returned with manuals, tags, packaging or other included items where applicable
• Free from customer-caused damage
• Not materially altered or misused

Certain products may have additional return conditions.

7. Non-Returnable Products

Some products may not be eligible for return because of their nature, hygiene requirements, perishability, customization, safety requirements or seller/manufacturer restrictions.

Examples may include:

• Perishable food products
• Certain groceries and consumable products
• Personalized or customized products
• Certain hygiene or personal-care products
• Products specifically marked as non-returnable
• Products where return is restricted by applicable law or manufacturer/seller conditions

However, where a non-returnable product is damaged, defective, incorrect, incomplete, counterfeit or otherwise covered by an applicable consumer remedy, customers should contact BuyForKart for assistance.

8. How to Request a Return

Customers can raise a return request through the available order/account interface on BuyForKart.

Where an online return option is not available, customers may contact:

Email: support@buyforkart.com
Customer Care: 7870964028

Please provide:

• Order number
• Product name
• Reason for return
• Photographs/videos where relevant
• Any other information requested by BuyForKart or the seller

9. Return Verification

A return request may be reviewed by BuyForKart and/or the concerned seller.

Depending on the circumstances, verification may include:

• Product condition
• Serial number or identifying information
• Accessories and components
• Packaging
• Photographs/videos
• Delivery information
• Product usage or damage
• Other relevant order information

Approval of a return request does not necessarily mean that every refund or replacement is automatic. The final resolution will depend on the applicable product, seller and return terms.

10. Return Pickup

Where return pickup is available, BuyForKart or its logistics partner may arrange pickup from the customer’s address.

Pickup availability may depend on:

• Customer location
• Product category
• Seller location
• Logistics availability
• Product size/weight
• Return eligibility

If pickup is unavailable, the customer may be provided with alternative return instructions where applicable.

11. Replacement

Where replacement is approved, BuyForKart or the seller may provide a replacement product subject to availability.

If the same product is unavailable, the available resolution may instead include a refund or another appropriate remedy.

12. Refund

Where a refund is approved, the refund will generally be processed after the applicable return, verification or cancellation process is completed.

The refund method may depend on the original payment method and the circumstances of the order.

Possible refund methods may include:

• Refund to the original payment instrument
• Refund through an applicable payment service
• Bank account refund where appropriate
• Other legally permissible refund methods

13. Cash on Delivery Orders

For Cash on Delivery (COD) orders, BuyForKart may request appropriate bank account or other payment details to process an eligible refund.

Customers should provide accurate information. BuyForKart will not be responsible for delays caused by incorrect or incomplete refund information provided by the customer.

14. Refund for Cancelled Orders

If an eligible prepaid order is successfully cancelled before fulfilment, the applicable amount may be refunded according to the order and payment terms.

If an order has already been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.

15. Shipping and Return Charges

Whether original shipping charges, return shipping charges or other applicable charges are refundable may depend on:

• Reason for return
• Product policy
• Seller policy
• Payment method
• Applicable law
• Circumstances of the order

Where a product is received damaged, defective, wrong or materially different from the order, BuyForKart will review the matter in accordance with the applicable policy and law.

16. Failed Return Pickup

A return pickup may fail because of reasons such as:

• Customer unavailable
• Incorrect address
• Product not packed or ready
• Product condition not matching the return request
• Logistics limitations
• Other circumstances outside the control of BuyForKart

Customers may be required to reschedule the pickup or follow alternative return instructions.

Repeated failed pickup attempts may affect the return process where permitted under the applicable policy.

17. Seller-Fulfilled Orders

For products sold and fulfilled directly by independent sellers/vendors, return, replacement and refund processing may involve the concerned seller.

BuyForKart may facilitate communication and the applicable marketplace process while maintaining the customer’s rights under applicable law.

18. Product Warranty

A manufacturer’s or seller’s warranty is separate from the BuyForKart return policy unless specifically stated otherwise.

Warranty claims may need to be handled through:

• Manufacturer
• Authorized service centre
• Seller/vendor
• BuyForKart support, where applicable

Customers should retain invoices and warranty documents where provided.

19. Fraudulent or Abusive Return Requests

BuyForKart may investigate unusual or potentially fraudulent return activity.

Examples may include:

• Repeated false return claims
• Returning a different product
• Deliberate product damage
• Missing components
• Manipulation of serial numbers or identifying marks
• Misuse of return benefits

Appropriate action may be taken in accordance with applicable law and platform terms.

20. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or restrict any consumer right or remedy that cannot lawfully be excluded or limited.

Where applicable, customers may have rights under Indian consumer protection laws and other applicable laws.

21. Changes to This Policy

BuyForKart may update this Return & Refund Policy from time to time to reflect:

• Changes in products or services
• Seller/vendor processes
• Logistics arrangements
• Payment methods
• Legal or regulatory requirements
• Operational improvements

The latest version published on the website will apply to future transactions, subject to applicable law.

22. Grievance and Customer Support

If you are not satisfied with the handling of your return or refund request, you may contact BuyForKart.

Customer Support

Email: support@buyforkart.com
Customer Care: 7870964028

Grievance Officer

Name: [TO BE FILLED]
Designation: [TO BE FILLED]
Email: [TO BE FILLED]
Phone: [TO BE FILLED]
Address: [TO BE FILLED]
Working Hours: [TO BE FILLED]

23. Contact Us

For questions relating to returns, replacements or refunds:

BuyForKart
Email: support@buyforkart.com
Customer Care: 7870964028

We recommend keeping your order number and relevant product information ready when contacting support.